We accept: Visa /Master Card , American Express and Discover for US, Canada and EU cardholders, all other major credit cards through PayPal, wire transfers, personal and company checks, cashiers checks, money orders, Western Union and Money Gram transfers.
All orders are paid by company or personal checks are the subject to 5 business days hold prior to shipping.
In rare cases, to prevent unauthorized transactions we reserve the right to request additional Credit Card holder's information like: copy of driver license or another form of ID, Scanned Copy of Credit Card, and copy of CC statement.
All sales are final.
Effective date: September 1, 2025
In the event of a defective or damaged item during shipping, please contact us within 7 days of delivery with your order number and photos of the issue. If approved, a replacement will be provided.
Please note:
Shipping and payment processing fees are non-refundable.
All orders are paid by wire transfers, money transfers, cashiers checks, Credit Cards and trough PayPal will be shipped out within 3- 4 business days.
Credit Card and PayPal payments require the confirmed address (billing and shipping address has to be the same). If you would like your Items to be shipped to the different address or if your PayPal account address is not confirmed, you have to use one of the alternative payment methods.
Shipping
We ship to North and South Americas by FedEx, DHL and USPS only from our shipping facility in New York, USA. All shipments are insured for the actual value. The original invoice will be supplied with each shipment and will include information about the serial numbers, payment and shipping information.
Please note: as a shipper, we can’t control any Customs clearance or other Postal delays in the country of destination. We guaranty fast processing times from our shipping facility only.
Tracking information will be provided to you at the day of shipping.
International customers: countries have various Customs duties and/or taxes. Recipients of imported goods are liable for any customs fees and/or taxes of their country which will be collected locally. Please check the relevant customs website.
Local pick up is available for wholesale orders only from our office in Brooklyn, NY for no shipping or handling fees.
Warranty
Covers any product you purchased from Infomir for 12 months from the date of delivery unless otherwise stated. If the product does not work properly, arrived damaged, or you received an incorrect item, it will be repaired or replaced.
All shipments are fully insured. In the rare event of loss or damage to your shipment, we will supply replacements free of charge to the customer. We reserve the right to request a photograph of the damages.
Items accepted for warranty service must be shipped in the original packaging with no missing parts or stickers.
As with the manufacturer warranty, this does not cover lightning strikes, power surges, or physical damage to the product unless the damage occurred during shipment from us.
Warranty applies to the original purchaser only.
To obtain service or replacement authorization, please send an e-mail to sales@infomir.us
.
Please allow up to 5 business days for processing.
Applies to the original purchaser only.
Warranty service must be authorized. For warranty authorization, please send an e-mail to sales@infomir.us
Shipping costs are not covered under warranty.
The item will be processed for repair or replacement.
Refund and Returns Policy
All sales are final.
Effective date: September 1, 2025
At Infomir.store, we want every customer to be confident in their purchase. Please read our return policy carefully before placing your order.
We do not accept returns or exchanges unless the item is defective or was damaged during shipping.
Defective or Damaged Items
If you believe your device is defective or damaged upon arrival:
Contact us within 7 days of delivery by email: sales@infomir.us
Include your order number and clear photos showing the issue.
Our team will review your request. If approved, we will provide either a replacement device or a refund at our discretion.
Important Notes
Unauthorized returns will not be accepted. Please contact us before sending anything back.
Shipping and payment processing fees are non-refundable.
By completing your purchase, you agree to this return policy.
Support
Please note:
All service related questions: usernames, passwords, access codes, payments for services, quality of the channels, installations and configurations - have to be addressed to your IPTV service provider.
As a manufacturer, Infomir is not involved in any content distribution activity, no subscription services are provided by our authorized distributors or us, we do not supply with a service provider’s list.
For the specific technical questions, please fill out our support form:
You will receive the response within 1 business day. No over-the-phone or on-line live support services are currently available.
Anti Piracy Statement
Infomir learned about the fact of illegal interactive TV services provided to users by:
FUTUBOX
US/MEX IPTV
IKS PRIVATE SERVER
MY IPTV UK
FTA/ IPTV ZETA
IPTV STALKER
IPTV DONATIONS
MUNDO IKS
The MAG Set-Top Boxes appear to be involved in using content without the rightholder’s consent. Governed by the current legislation, Infomir warns the OTT service providers that illegal content distribution and usage is prosecuted under copyright law.
All service, support and sales related requests for those companies, their distributors and customers will be denied.
We strongly recommend our partners, clients and distributors to abstain from business contacts with the above mentioned services or from any other pirate resources in order not to violate the law.
Infomir warns that there are counterfeit MAG 250 Set-Top Boxes made in China available on the market.
Unlike the pirate-made devices, the original MAG250 Set-Top Boxes are made in Europe using high-quality materials and advanced technologies.
Counterfeit TV Set-Top Boxes are not working properly, have a very high rate of defective products, are incompatible with software upgrade and are not covered by warranty.
Import and distribution of this clone boxes is illegal.
Buy original, do not support pirate companies.
Contact us
Infomir,LLC
174 Bay 49th Street
Brooklyn, NY 11214
Tel: +1(631)833-4207
e-mail: sales@infomir.us
Office Hours: Mon - Fri 9AM - 5PM EST
Weekends and Holidays: Closed
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